Betzela was established in 2019 and is run by Radon B.V. They come licensed by Curacao eGaming Licensing Authority who regulate the working of this platform.
The site showcases a wide-range of gambling options including casino games, live dealer games, sports betting, esports, virtual sports and such. These options are accessible through various devices including desktops, tablets and smartphones.
While the casino might seem promising by the looks of it, it is equally shady in reality. Keep reading my Betzela Casino review to know all about it.
Betzela Casino doesn’t come with a user-friendly layout. Since the platform has offered so many different gambling options, it is slightly confusing to use the layout. The casino can try and improvise their website for the users to navigate easily through the options.
Moreover, the site has not made many options readily available. To access and know some important facts about the casino, you will actually have to log in to it. There is no way to access many options without logging in.
Bonuses and Promotional Deals
Betzela has several casino and sports betting offers which they claim to have designed for spicing up punters’ gambling experience. Some of these include first deposit bonus, welcome offer free bet, goalmaster bonus and such.
While they have maintained the range, the bonuses lack authenticity. I tried to access two of their welcome offers individually, which include free bet and first deposit bonus but none of them worked. I lost my opportunity on the first deposit bonus since I had already deposited my money and the bonus couldn’t get applied. The customer support team was also not very helpful and claimed the issue to be on my side itself. They told me that I cannot redo this because it will now be considered as a second deposit.
Casino and Sports betting options
As mentioned earlier, Betzela has a good range of casino gaming and sports betting options. I was excited to try out some of the games here.
Under the sports betting too, the platform has maintained a good range of betting options. From Boxing to Basketball, Tennis, MMA, Badminton, Handball, Table Tennis, Volleyball and many others, you have plenty to choose and gamble on.
Under the casino section, I checked out games like slots, poker, scratch cards, video poker, video bingo, table games and such. Most of the games come provided by developers like Realistic Games, KGaming, Genesis, Evolution, Elk Studios and a few others. So, I expected gaming to be of high-quality, and it was.
However, as I proceeded to withdraw my winnings, the casino posed me with one or the other issue and prevented me from withdrawing my amount. This has happened many times on this platform, and several other players too complain about the same. Sometimes, the casino claims it to be the verification issue; other times, it is some rule that I didn’t abide or something similar. I had to bear this even though I followed every other term laid out by the bookmaker. Moreover, the customer support team is also not that helpful, and they don’t really come up with solutions to your queries.
Banking options available at Betzela include Skrill, Zimpler, Jeton, Interkassa, Paysafecard, ecoCard and several others. However, what can you do with these options in case you cannot withdraw your winnings, right?
Betzela has availed 2 options to contact their support team. One is live chat, and another is email option. You can write to them and send your email to firstname.lastname@example.org. The platform claims to offer assistance 24/7. However, when I tried to access both the options, the response was pretty late. I was expecting that they would provide quicker assistance through live chat at least. But to my disappointment, even live support was delayed.
Moreover, almost all my queries were not replied to properly. One of them was the withdrawal issue. The casino refused to pay my winnings, and when I contacted the support executives, they didn’t really provide me with any solution. They claimed it to be my mistake for not following a particular casino rule. Rest assured, I had followed every term and condition laid by the casino. When I asked for them to return my deposits at the least, the support team refused to do the same. Overall, I lost a big deal of money at Betzela.
While there are few positive things about the casino like wide-range of gaming and betting options, the casino is not an honest platform to try out. Several players, including me, have lost our hard-earned cash here. Hence, I would not recommend this platform for punters to try.